At Universal Robots, we understand how critical it is to keep your production running smoothly. UR Care Service Plans, are designed to support you at every stage of your cobot’s lifecycle, while also offering advanced fleet management to give you full visibility and control over your automation.
A tailored package of services that ensures your cobots operate efficiently, with minimal disruption and only planned downtime. Our preventive maintenance approach helps avoid unexpected stops, keeping your production line running without interruptions. With a fixed annual cost, our service plans give you peace of mind by eliminating surprises and unplanned expenses, providing full control of your total cost of ownership (TCO).
Ticket Priority
Experience faster response times by placing your requests at the front of the queue, minimizing downtime for your cobots
Priority for on-site response time
On-site support will be at your location less than 1-2 working days, after you have engaged with our customer support.
UR Connect
Optimize your cobots with UR Connect—choose Basic or Advanced for real-time insights, performance tracking, and KPI management.
On-site preventive maintenance
Automatic cloud backup of robot data and programs, with revision management to easily track changes and roll back if necessary.
Spare parts / consumables
UR Care Plus | gives 10% discount on spare parts and consumables.
UR Care Premium | includes unlimited spare parts and consumables.
Value-adding training
Receive a 10% discount when booking a seat at one of our 130+ training centers or for Live Virtual Simulator-based trainings.
Loaner Robot
Optional time bound loaner cobot if Factory cobot has to be removed/decommissioned.
Interested in the service plans?
We recommend pairing every cobot with a service plan to maximize performance, extend its lifespan, and ensure seamless operations. With a UR Care Service Plan, you can expect proactive care, fast responses, and access to the resources you need to keep your cobots performing at their best.
Contact Us